Frequently Asked Questions
General Questions
What is OptivaScore?
OptivaScore provides financial literacy education through personalized one-on-one consulting sessions. We teach individuals about credit systems, consumer rights, and personal finance fundamentals.
What do I get when I purchase a package?
Every package includes:
- A personalized consulting session (45 minutes to 2 hours, depending on tier)
- Customized educational materials (PDF guides and resources)
- Email support for follow-up questions (14-60 days, depending on tier)
Sessions are conducted via video call or phone.
Who are the educators?
Our team consists of financial educators with extensive knowledge of credit scoring systems and personal finance fundamentals. Our team brings years of experience in personal finance education.
Is this right for me?
If you want to understand how credit systems work, learn about your consumer rights, or improve your financial literacy, our consulting can help.
Booking & Scheduling
How do I schedule my session?
After purchase, you'll receive an email with a booking link. You can choose a time that works for your schedule. Sessions are typically available within 3-5 business days.
Can I reschedule my session?
Yes. Contact us at least 24 hours before your scheduled session to reschedule.
How long are the sessions?
Session length depends on your package:
- Starter: 45 minutes
- Professional: 60 minutes
- Advanced: 90 minutes
- Premium: 2 hours
What happens during a session?
We'll discuss your specific questions and learning goals, then provide education on relevant topics—credit scoring, credit reports, consumer rights, financial planning, etc.
Sessions are interactive—ask questions, discuss specific scenarios, and get personalized guidance.
Services & Delivery
How are sessions delivered?
All sessions are conducted remotely via video call (Zoom) or phone, whichever you prefer.
What materials will I receive?
You'll receive customized educational materials (PDF format) based on topics covered in your session. These may include guides, checklists, reference sheets, and learning resources.
Can I purchase multiple sessions?
Yes. Many clients start with one package and purchase additional sessions as they have new questions or want to dive deeper into specific topics.
Do you offer ongoing services?
Each package includes a set email support period (14-60 days). After that period, you can purchase another package if you want continued guidance.
Payment & Refunds
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure payment processor.
When am I charged?
Payment is processed at the time of purchase. Your session booking link is sent after payment confirmation.
Do you offer refunds?
Yes. If we're unable to deliver the service as described, you may request a refund within 7 days of purchase. See our Refund Policy for full details.
Are there any hidden fees?
No. The price you see is the price you pay. No setup fees, no recurring charges (unless you purchase additional sessions).
Privacy & Security
How is my information protected?
We use industry-standard security measures to protect your data. Payment information is processed securely through encrypted payment processors—we never store credit card numbers.
See our Privacy Policy for complete details.
Do you share my information?
No. We do not sell or share your personal information with third parties, except as required by law or to process payments securely.
Contact & Support
How can I contact you?
Email: office@optivascore.com
Phone: +1 (302) 207-8333
Business hours:
Monday–Friday, 9:00 AM – 6:00 PM (EST)
How quickly will I get a response?
We typically respond to emails within 24-48 business hours.
What if I have questions after my session?
That's what email support is for! All packages include follow-up support (duration varies by tier). Email us with questions and we'll provide guidance.